MantraAQ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order.
1Information We Collect
When you interact with our website, we may collect:
- Name
- Phone number
- Email address
- Delivery address & PIN code
- Order history
- Payment-related metadata (we do not store card or UPI details)
- Device and browser information (via cookies/analytics)
2How We Use Your Information
We use the collected data to:
- Process and deliver your orders
- Communicate order updates via SMS, WhatsApp, or email
- Improve website functionality and user experience
- Send promotional content (only with your consent)
- Comply with legal requirements
3Payment Security
- All online payments are processed through PayU, a PCI-DSS compliant payment gateway.
- We never store your credit/debit card details, UPI ID, or net banking credentials.
4Sharing of Information
We may share your data with:
- Logistics partners (for delivery)
- Payment gateways (for transactions)
- Analytics platforms (for website improvement)
We do not sell or rent your personal data to third parties.
5Cookies
We use cookies to:
- Remember your preferences
- Analyse website traffic
- Improve user experience
You can manage cookie settings through your browser.
6Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
7Your Rights
You may:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for promotional communication
To exercise your rights, email us at hello@mantraaq.com.
8Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with the revised date.
9Contact Us
If you have any questions about this Privacy Policy, contact us at: